Refund Policy

30-day money-back guarantee

We offer a 30-day money-back guarantee on both the monthly plan and lifetime access. If Touchline isn't right for you, request a full refund within 30 days of your order date and we'll refund it.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net and look up your order using the email address you paid with, or email us at coach@mindsightsport.com and we'll arrange it for you.

Cancelling a subscription

You can cancel your monthly subscription at any time from Settings → Manage subscription. Cancelling stops future payments; your access continues until the end of the period you have already paid for.

After the 30 days

Beyond the 30-day window we consider refund requests case by case — for example duplicate charges or a technical fault that stops you using the service. Get in touch and we'll look into it.

Paddle's own refund policy also applies to every order.